Thomas porcelain workshop applies a strict confidentiality in dealing with customer information. What information do we hold and how do we obtain it? Generally we receive information directly from you when you place an order with us to buy our goods. Such information includes your name, address, e-mail address, telephone number and credit card details. For what purposes do we use your information? We use your information for a number of purposes including: to perform our contractual obligations to you and to ensure that goods are supplied to you as efficiently as possible. We, or reputable third parties acting on our behalf, may use your information:
To identify your purchases with us
To ensure that the goods and services we offer to you are appropriate for your needs. To respond to any query you may raise with us about our goods. To update our systems for providing you with an enhanced service. For our customers’ protection, we always check a certain percentage of our orders at random to confirm the details of the order match those of the cardholder on file. For this reason, we may ask you for some additional information. This would be a copy of the front and back of the card used to make the purchase, or a copy of a photo ID such as a valid driver’s license or passport. We will also require some proof of address along with the copy of the photo ID.
Sale of our Business
You acknowledge that data you provide to us may be transferred to any person, firm or company to whom we sell the whole or a substantial part of our business or to whom we transfer any of our rights or obligations under a contract with you.
We will also use information about you for purposes upon which the provision of our goods and services are not necessarily dependent. We may: Disclose information about you to third party agencies for credit checking purposes (which information may be shared with other organizations for the same purpose). Use information about you to inform you (by post, e-mail or telephone) about other services we offer or which are offered by other companies within our group or any of the other companies with which we work. Use information about your account with us for our internal customer service monitoring and training purposes.
Personal Data Care
We will endeavor to keep any information which we hold about you up to date and accurate. To help us to do this, please keep us informed if any of your details change. We will endeavor to protect your data against unauthorized or unlawful use. If you wish to unsubscribe from our communications, please contact us: Thomas-shop[at]otenet[dot]gr